charityextra.com is committed to respecting your privacy when we use your
personal data. We use your data as described below to allow you to use
charityextra, enhance your experience using our platform, maximise your
giving network and ensure that no good cause goes unfunded (and of
course comply with applicable data protection laws!).
I. Who Are We?
II. How to Reach Our Data Protection Officer?
III. How Do We Notify You of Changes to this Policy?
IV. What Are Your Rights?
V. What Data Do We Collect?
VI. What Happens If You Don’t Want Us to Have Your Data?
VII. How Do We Use Your Data?
VIII. With Whom Are We Sharing Your Data?
IX. How Do Charity Partners Use My Data?
X. How Do We Use Personal Data of Our Partner Users?
XI. How Long Do We Keep Your Data?
XII. Children's Data
XIII. Users Located in the UK and European Union
Who Are We?
charityextra.com operates its business in a number of countries and
through different entities depending on your location. When you access
charityextra.com in these countries, charityextra.com is provided by the
following relevant entity:
in the UK and the European Economic Area by Giving Extra Limited,
an entity established under the laws of England and Wales.
You can contact charityextra.com via firstname.lastname@example.org. This Policy
applies to our collection and use of your data in connection with our
services, like charityextra.com.
“charityextra.com” or “us” or “we” refer to the owner of the website,
Giving Extra Limited.
How to Reach Our Data Protection Officer?
To contact charityextra.com ‘s Data Protection Officer regarding our
processing of your personal data, email email@example.com.
How Do We Notify You of Changes to this Policy?
We keep this Policy under regular review and place updates on
charityextra.com. We will also provide notifications of material changes via
email or other channels. If you keep using the Services after we notify you,
What Are Your Rights?
charityextra.com recognises that your personal data belongs to you and we
don’t wish to use it in ways that you don’t want us to.
You can control whether or not you receive marketing email from
charityextra.com by visiting the Notifications Centre in your Account.
If granted by applicable laws, you can also exercise a variety of rights
regarding our use of your data:
- You can ask us for a copy of the information we have about you
You can ask us to correct any incorrect data we have about you and you
can also update your account details yourself at any time by visiting your
- You can ask us to delete your data
- You can ask for your data in a common, machine-readable format
- You can object to any processing we do.
- You can ask us to restrict the processing of your data
To exercise any of the foregoing rights, email firstname.lastname@example.org. Note
that some of these rights may not be enforceable in your jurisdiction and
some aren’t absolute—for example, we may not be able to forget you if we
have to keep some of your data to comply with the law—but we’ll evaluate
your request in accordance with applicable data protection laws.
charityextra.com will respond to your request within one month of
receiving it. Also, note that if you’re located in the UK or the EU, you have
the right to lodge a complaint with the UK Information Commissioner’s
Office or the supervisory authority in your country of residence or place of
What Data Do We Collect?
We don’t receive any personal data about you other than what you provide
us, either by creating an account, using the Services, making a donation to
to charityextra.com, or data we can infer from your use of the Services.
When you create a charityextra.com account: We will collect basic
contact information about you to set up your account you so you can make
donations or raise funds. This will include your name, address and email
address. We will also ask you to register a username and password so you
can gain secure access to your account in the future.
Alternatively, you may authorise us to collect your basic personal details
from a secure online source (e.g. Google, Facebook, PayPal or a sponsor
charity) to which you have already provided this information.
We enable you to set an image for your charityextra.com profile and this
image is shown as a thumbnail next to all of your actions on the platform,
unless you have chosen to hide your name and photo from the public when
you donate. Please note that this image is dynamic and not frozen in
time—e.g. if you change your image in 2018, the new image will appear
next to your activities from 2015.
When you make a donation:
To enable us to process donations, we will
collect basic payment information as well as your name, home address and
email address. Your name and the amount you've donated will display on
the public page, unless you select the “Hide my name and photo from
public view” option when you donate. As well as hiding your details from
the public when you donate, you can also change the display name to
something else, such as a nickname or your initials.
When you create a Fundraising or Crowdfunding Page: We will use the
details you provided when you set up your account to create your
Fundraising Page or charityextra.com Crowdfunding Page. We will also
collect details of the charity or not-for-profit that you are supporting, or the
details for your proposed Crowdfunding Page. Where applicable, we will
ask you to provide details of how and when you are intending to fundraise
and/or the occasion you are recognising by carrying out the fundraising.
Where you create a Crowdfunding Page, we will also collect your title (if
you choose to provide it), date of birth, telephone number and personal
bank account details.
When you give us information about others: You may decide to provide
us with information about others (or authorise us to collect this information
on your behalf from your social networks or your email contacts list) for
· so we can help you tell your friends and family about a Crowdfunding
Page you are running or charity fundraising you are carrying out; or
· if you start fundraising or crowdfunding for, or in the memory or in
celebration of, another person
You must ensure that they have agreed to you providing us with their
information. Where required by local laws, we would advise you to keep a
record of their agreement and provide them with a copy of, or link to, this
Policy. This is especially the case if you provide us with sensitive information
about them (e.g. a reference to an illness or health condition).
You should also only contact individuals using the Services who you know
would be happy to hear from you and must not use our Services to send
unsolicited 'spam' messages.
If you create a Crowdfunding Page for a club, organisation, body or
association which is managed by someone other than yourself, you must
ensure that the manager(s) of that club, organisation etc. agrees to your
fundraising (e.g. you are a member of a sports club and want to raise funds
for a new clubhouse - you must seek the agreement of the sports club
When you register your interest to hear about Charity Places for
Events: We collect personal information when you register your interest to
be informed about Charity Places for an Event. This will include information
such as your name and email address.
When you apply for a Charity Place: We collect personal information
when you apply for a Charity Place for an Event. This will include your name,
email address and any additional questions which help the charity to review
When you use the Services: We also collect information about your use of
our Services, including your IP address, mobile device identifier, how much
time you spend on the site, and what you do, like or view. We do this
What Happens If You Don’t Want Us to Have Your Data?
You are not required to provide personal data to us. Note, however, that
your failure to do so may affect our ability to provide the Services you
request. For example, we are unable to process your donation to a
fundraiser if you do not provide your payment information.
How Do We Use Your Data?
charityextra.com uses your personal data to provide the services you
request, to personalise your charityextra.com experience, to send you
communications and to enhance your ability to raise funds for the causes
you care about. We also use your data to help us make charityextra.com
better and to advertise to you.
Services Requested: We use your information to provide our Services to
• using your account data to enable you to take advantage of our
platform’s features, like setting up a Fundraising or Crowdfunding
• processing donations and claiming Gift Aid, if applicable
• where you set up a Crowdfunding Page, to carry out bank account
verification and identity checking, including with a credit reference
Communications: We use your information to send you some different
types of emails and you can stop receiving them as set forth below:
|Types of Emails
||How Can You Stop Getting Them?
Related to registering your interest in Charity
Places for an Event. charityextra.com will send
you information relating to Charity Places and, if
successful, how to set up a charityextra.com
fundraising page or, if not successful, how to apply
for another Charity Place
You can opt-out by emailing
Related to helping us to analyse how well our
products, marketing activities and business
processes are working and understanding how
we can provide a better experience for our
You can opt-out by emailing
Related to pages you create or donations you
make to keep you apprised of what’s
happening on your page (or the page to which
you donated) and to help you fundraise for
that specific page, like donation
notifications, target reach, fundraising tips and
contests for active fundraisers to help you
raise more for your cause
You can opt-out by emailing
Notifying all our users of important alerts
related to the platform, like outages or security
You can opt-out by emailing
Containing marketing messages about other
ways to give and fundraise, like news and
competitions related to charities
and Crowdfunding Pages, page activity in your
giving network, developments in our Services,
information about our affiliates’ products for
We only send these with your
consent. To stop receiving them, click
unsubscribe on any email (which
takes you to
your Notifications Centre) or visit
the Notifications Centre directly
Triggered by actions you take using the
Services, like page creation and cancellation
You can’t opt out of these, but you
won’t receive any unless you take an
action on Charity Extra. To stop
receiving these emails, just don’t take
any actions on the platform
Containing communications we’re required to
provide you by law, like donation receipts, Gift
Aid information or notices about data
We have to send these emails as
required by law, as long as you have
a Charity Extra account. You can optout by emailing
Notifications: We offer Crowdfunding Page creators the option to enable
browser notifications from charityextra.com, which contain tips and
information about their pages. Users can change their preferences on
receiving browser notifications either by accessing their browser settings or
visiting the Notifications Centre.
Enhancing Your Ability to Raise Funds: We offer you a variety of ways to
enhance your fundraising/crowdfunding abilities, such as:
• allowing you to share others’ pages or your donation to a page with
your connections by email, to other charityextra.com users or
through your social networks, like Facebook or Twitter
• when you create or update a page, allowing you to share that news
with your giving network by email, to other charityextra.com users or
through your social networks
Making charityextra.com Better: We use aggregated and personal data
about you and your use of our Services to develop and test better
fundraising tools, to drive our research and development and to better
understand our users and charity partners. charityextra.com does this
analysis using a variety of data sources—transactional data (how you use
the Services), click stream and log data (web traffic and Services usage),
email data (how you respond to emails we send you), survey data, customer
service data and data you agree to share with us from your Facebook
account. We may send you surveys about the Services, but you can opt
out and participation is completely voluntary.
Advertising: Aside from sending marketing communications by email, we
may target ads to our users and measure how they perform, both through
our Services, such as on charityextra.com, and through other channels like
social networking sites and other websites.
With Whom Are We Sharing Your Data?
We may disclose your data to our affiliated organisations and subsidiaries,
and to service providers who render services to us or you on our behalf. We
also may disclose your information if required by law, requested by law
enforcement authorities or to enforce our legal rights, such as pursuant to a
subpoena or to HMRC when you claim Gift Aid. We may share your
information in connection with a sale or reorganisation of charityextra.com,
but in any such case, the terms of this Policy will continue to apply.
Our service providers include:
· banks and payment providers - to authorise and complete payment
· in relation to creators of Crowdfunding Pages, third party identity
checking or credit reference agencies - for the purposes of identity
checking and bank account verification;
· organisations within the payment card industry - to help prevent online
· IT, information security and cloud services providers – to help us provide
the Services and keep your data safe;
· communication providers – to assist us with the processing and delivery of
email and other communications;
· behavioural analytics tools,
We also share your personal data with fundraisers, Crowdfunding Page
creators, charities and event partners and companies as follows:
Fundraisers and Crowdfunding Page Creators: If you donate to a
Fundraising or Crowdfunding Page, we let the page creator know your
identity, email address and amount of your donation.
Charities: We share with charities and not-for-profits who are registered
with us details about donations made to them, including your personal data
(such as your name, email address and postal address). For donors located
in the UK or EU or donating to a charity in the UK or EU we'll only share
your personal details with the beneficiary charity if you opt-in to receive
communications from it. Charities and not-for-profits who are registered
with charityextra.com also have access to data about Fundraising Pages
created by our users (including personal data of page creators) so they can
understand who is fundraising for their benefit. For more information,
please see the section “How Do Charity Partners Use My Data?” below. We
will also share your personal details with the charity when you apply for a
Charity Place for an Event. This is so the charity can contact you about your
application and, if successful, can register your details with the Event
Organiser so you can attend.
Partners: If you create a Fundraising Page for, donate to, register for, enter
or otherwise participate in a sponsored event, campaign, fundraising
initiative, promotion or sweepstake, we may share data about such
Fundraising Pages, donation activity or registration with sponsoring thirdparty partners so that they can help to facilitate your participation in an
event, campaign, fundraising initiative or promotion or to contact you as
permitted by applicable law. The data we share with these partners may
include your name, address, email address, donation amount and date, the
named beneficiary and creation date of your page, your fundraising target,
how much you have raised and the number of donors to your page.
Fundraising Page creators, donors and participants located in the UK and
EU can opt out of such sharing by contacting us, unless the sharing is
necessary for the performance of a contract to which you're a party.
How Do Charity Partners Use My Data?
As stated above we will share your personal data with the charities to which
you donate unless you're in the UK/EU and choose not to share data with
those charities or receive email appeals from them. We'll also share details
of Fundraising Page creators with charities on whose behalf you fundraise.
When we pass your information to charities, they also become a controller
with respect to such personal data. This means that they’re responsible for
their own compliance with data protection laws when they use your
personal data, and all such use is subject to the charity’s own privacy notice.
charityextra.com is not responsible for charities’ use of your personal data
or the charities’ compliance with applicable laws.
When you donate to or create a Fundraising Page, charityextra.com will ask
whether or not you consent to receiving email from the charity about the
impact of your donation and other ways to support them including future
events, campaigns and appeals. We will pass your consent preference on to
the charity, if it is subscribed to receive such reporting from us. Note that
the charity will need to receive your personal data to send you emails you
consent to receive.
If you want to change your preferences for a charity to use your data (to
contact you or otherwise), please contact the charity directly.
If the charity you’re interacting with hasn’t subscribed to receive charity
reporting from charityextra.com, that charity won’t have access to details
about your consent preferences. This means that they won’t know if you
have opted in or out of receiving email fundraising appeals.
Note that charities receive information about supporters from lots of
different sources. We’re not the system of record for our charity partners,
so we can only collect and evidence your consent to receive email
fundraising appeals from our charity partners as you elect on our platform.
We cannot reflect any changes in your consent preferences that you make
directly with the charity. For example, if you opt in to receive emails from a
charity when you make a donation through charityextra.com, but then you
subsequently opt out by telling the charity, charityextra.com won’t have a
record that you opted out of receiving email from that charity.
How Do We Use Personal Data of Our Partner Users?
If you work for a charity or company that has a business relationship with
charityextra.com, we use your data in slightly different ways than for
individual users of the Services.
We collect a business user’s name, work email address, office number and
fax number. We use this data to enable you to sign into your business’
account and to access charity reporting. In addition, we may use your data
to perform business services you request. Finally, we will send you the
following email communications: operational emails, customer service
emails and business marketing emails. When you log into your Notifications
Centre, you can opt out of receiving emails from us, other than service
emails related to your requests.
How Long Do We Keep Your Data?
We keep your personal data in an identifiable form for as long as we have a
legitimate reason to use the data and as required by law.
We do not direct the Services to users under the age of 18. If you are a
parent or guardian and you are aware that your child has provided us with
personal data, please contact us at email@example.com.
Users Located in the UK and European Union
In addition to the foregoing, the following provisions apply to our users
located in the UK and EU.
On What Legal Bases Do We Process Your Data?
We process your personal data on a variety of legal bases depending on
the use. For example, we will only process your personal data to send you
direct marketing if we have your consent and you can withdraw this
consent at any time by visiting the Notifications Centre and opting out of
receiving such emails. Sometimes it is necessary to process your data for us
to comply with our legal obligations, like when we send Gift Aid
information to HMRC.
How Are We Using Your Data Based on Our Legitimate Interests?
We may process your personal data for the purposes of our legitimate
interests, provided that these uses aren’t outweighed by your rights or
interests. For any uses we justify on the basis of legitimate interest, you
have the right to opt out of such processing by emailing
Are We Doing Any Automated Decision Making?
To help our users fundraise more effectively, we employ machine learning
and other analytics that make inferences about some characteristics of our
users. We use these tools to tailor emails to you, to show and prioritise
causes, fundraisers, pages, and users on your Feed we think you’ll be
interested in, and make suggestions about how much you may want to
fundraise or donate. You can opt out of these processes at any time by
Where Are We Sending Your Data?
As a global platform, we may store some users’ personal data outside the
UK or EU. If we do, we ensure your data is processed only in countries that
provide an adequate level of protection for your data or where the recipient
provides appropriate safeguards, such as model contract clauses, binding
corporate rules, or mechanisms like the EU-U.S. Privacy Shield framework.
For a copy of such safeguards, please contact us.